Some playback software, HD players, HD boxes, smart TVs and Smartphone doesn’t support this encoding. This issue can occur if PotPlayer doesn’t support the HEVC file format to play on it. Fix 1: Check if PotPlayer supports the HEVC file Try the given fixes to solve your problem. How To Fix PotPlayer can’t Play HEVC in windows 10 You can try below the given fixes so that your issue can solve. In this article, we’ll guide you on how to fix PotPlayer can’t Play HEVC in windows 10. This problem is mainly resolved by installing HEVC Codec to play the HEVC files on PotPlayer. Many users also complain about this issue. I was glad I realized this before trying some windows update revert method, so I leave this answer here if it helps anyone with the same problem.Are you dealing with an issue of PotPlayer can’t Play HEVC in windows 10? This might be because Potplayer is not supporting HEVC files or other reasons.ĭon’t worry, you’re not alone to deal with this problem. I had to use Windows Settings / System / Display / Graphics Settings / Graphics Performance Preference menu to manually select my Nvidia card to run the player applications. This didn't present a problem with AVC (x264) videos, but HEVC (x265) videos were affected. My poor Intel was trying to hardware decode the videos until this time. The new update made my computer select the Integrated Graphics card to try and decode the video.
So after some research:īeginning with the Windows Update (20H1), the method for selecting which graphics processor to use for applications has changed. When I realized my players were using the Integrated GPU rather than my Nvidia 1060 card for decoding the video, I tried the change this through Nvidia Control Panel / Manage 3D Settings, I saw the option to select the video card was grayed out (With the message: Windows OS now manages selection of the graphics processor). It would appear the solution was easy, however I didn't suspect such a thing because it never happened before. I use HEVC videos regularly, I am certain this problem didn't exist before, and I am out of options, hoping this community could give me a direction.Įdit: Disabling hardware decoding (VLC) seems to bypass the problem, but an Nvidia 1060 should be able to hardware decode a h265 video (as it was before). Tried with browsers, couldn't play due to limited browser codec support (this is normal).Trying different players (mentioned above).Updating dedicated graphics card driver (NVIDIA GeForce GTX 1060, driver version 461.92).Updating integrated graphics card driver (Intel® HD Graphics 530, driver version 27.20.100.9316).VLC Player freezes the video (after some time playing), audio continues playing fine.Player is unresponsive and needs to be terminated. MPV player just freezes the video (after some time playing), audio continues playing fine.I did not install anything that I know of which would interfere with this. It presented this behavior about two weeks ago. I need this feature in my computer because of my work and entertainment purposes (other that it should just work). My 2016 production Windows 10 Pro (Version 20H2) computer suddenly stopped playing HEVC videos properly.